Yigim payment provider issue (third-party)

Incident Report for Tridens

Resolved

This incident has been resolved. We’ll provide post-mortem once Yigim respond to our inquiry.
Posted Dec 13, 2025 - 12:02 CET

Update

This incident has been resolved. We’ll provide post-mortem once Yigim respond to our inquiry.
Posted Dec 13, 2025 - 12:01 CET

Monitoring

As of 10:42 CET, we are seeing successful calls to Yigim again, and we’re continuing to monitor closely for stability. We’ll provide further updates once Yigim respond to our inquiry.
Posted Dec 13, 2025 - 10:46 CET

Investigating

We’re observing an issue on Yigim’s side started at 10:01 CET that may result in failed transactions in our system. We’re monitoring the situation and will provide updates as we learn more from Yigim.
Posted Dec 13, 2025 - 10:20 CET
This incident affected: EV Charge (UI, API, Communication Gateway) and Monetization (Payment Gateway).