Incident Summary
We identified increased memory pressure in the EV Charge service, which may have caused slower responses or intermittent errors for some users.
The issue was related to unnecessary internal processing of larger API responses. This increased memory usage during normal traffic. No customer data was lost or corrupted.
Resolution
We adjusted runtime settings to improve how the service manages memory under load.
With applied settings the service returned to expected memory levels and remained stable.
Customer Impact
Some users may have experienced slower loading times or temporary errors during the affected period between 14:35 - 14:50 CEST.
Follow-Up
We will continue monitoring the service closely and have added additional safeguards to help reduce the chance of similar issues in the future.